Get the Ongoing Digital Support you need
Facing a new challenge? Your new team can handle it quickly as soon as it comes up. Have an idea you’d like to implement? Your team can advise you on the best way forward.
Crafted by you, for you
Crafted by you, for you
Our Support Plans are designed to form a long-term partnership between your company and More Seconds. Your plan will allow you to tap into consistent digital services aimed at achieving your specific goals.
As a Support Plan member, you’ll be able to:
As a Support Plan member, you’ll be able to:
Ensure continuity for your ongoing requirements.
Every business has its unique requirements for consistent digital support. Your support plan allows for continuity of your digital efforts, month after month.
Quickly address ad-hoc issues.
We help you handle emergencies as they arise. Your dedicated team members are already familiar with you and your brand, so they’re able to respond quickly when you need them to.
Explore opportunities for achieving your goals.
Your multi-disciplinary team sees your business holistically, beyond specific tasks and projects. Get suggestions for visionary solutions or strategies that can help you move the needle for your business.
Customize and fine-tune all aspects of your plan.
Define goals, build your team, and decide on the support and communication levels you need. As your priorities change and you hit specific goals, you’ll be able to update every aspect of your plan accordingly.
Decide how you want to work with us.
Your membership puts you in control- decide how involved you want specific team members to be, set expected responsiveness levels, adjust your budget levels, specify when, where, and how communication takes place, and much more.
Stay informed about what matters, in your language.
Get regular updates that connect your digital progress to your business reality, delivered in non-technical language. Compare performance over time with consistent reporting.
A Support Plan Is Right for You If…
In Need of One-Time Support Instead?
We work with your team on projects that have a clearly defined brief, budget, and start/end date.
Membership Benefits
We work with your team on projects that have a clearly defined brief, budget, and start/end date.
Dedicated Tiger Team
Your speedy and reliable hand-picked team deeply understands your business, products, services, and website. Adapts to the way you do things and integrates into your existing workflows.
Dedicated Project Manager
Works with you on all your needs and projects. Communicates with you in your language every step of the way and directs your dedicated team to meet your goals.
Discounts & Savings
Exclusive to Support Plan Members- you’ll get preferred rates on our services compared to working with us on one-off projects.
Service Priority
Exclusive access to weekend project requests and flexible hours. Save time with prioritized processing of new requests or expansions of your plan’s scope.
Custom Workflow Options
Build your plan from scratch or customize a pre-set package to match your specific requirements and goals.
Scheduled Weekly Updates
Standard process and reports for communicating results, progress, challenges, and future plans. Address concerns and next steps
How does it work?
To apply for a More Seconds Membership, complete your Support Plan Form in 8 Simple Steps.
step 1
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step 8
step 1
Launch your Support Plan Form
Provide general information about your business including name, domain name, and business type.
step 2
Add one or more Pre-Set Packages to your plan
Add one or more Pre-Set Packages to your plan
Pre-Set Packages Include:
Data Analytics & Research
50
/mo package price starts atFeatures & Benefits
- Private Cloud Server Hosting
- Plugin, Theme & WP Core file updates
- Scheduled Full Site Backups
- Faster TTFB
- Security firewall for your traffic (WAF)
- Advanced Server Security + Website Security Configuration
- 24/7 uptime monitoring
Hosting & Maintenance
70
/mo package price starts atHost your website or app on the fastest and most secure cloud platform. At More Seconds we take care of your site like our own, ensuring consistent uptime, server speed, and the coverage of your website’s basic maintenance.
Features & Benefits
- Private Cloud Server Hosting
- Plugin, Theme & WP Core file updates
- Scheduled Full Site Backups
- Faster TTFB
Basic Development
70
/mo package price starts atMaintain your existing web pages and keep them fresh and up-to-date.
Features & Benefits
- basic page updates
- bug fixes
- content changes: text, image, and video swaps
- small feature & blog post additions
Advanced Development
150
/mo package price starts atCover all your ongoing and complex website development needs.
Features & Benefits
- new landing page builds
- large-scale customizations
- website or app feature builds or upgrades
- all website issue & bug fixes
Speed Optimization & Security Hardening
70
/mo package price starts atImprove your customers’ online experience (and reduce bounced visits) by making your website as fast as it can be across every customer touchpoint, and protect your website from security threats and risks.
Features & Benefits
- Site & server speed optimization
- image & video compression
- CDN website file serving
- security monitoring & critical file “lock downs”
Website Design Audit & Critique
70
/mo package price starts atIncrementally improve the design and user experience of your existing website using our expert analysis recommendations.
Features & Benefits
- Full, website design and UX audit
- regular user testing & QA
- website and UI improvement recommendations
- monthly reporting on UX scores
Content Audit & Critique Package
70
/mo package price starts atEnhance the language on your website to communicate with your target audience and reach your SEO goals more effectively.
Features & Benefits
- Customer discovery & persona development
- Full site content assessment
- content improvement recommendations & action plan
- monthly reporting on current content score
Website Accessibility
70
/mo package price starts atEnsure your site is compliant and consistently up-to-date with ADA standards.
Features & Benefits
- website review by an ADA compliance specialist
- action plan development
- web development to correct ADA issues
- bi-weekly reporting on ADA compliance score
Social Media Starter Kit
70
/mo package price starts atSupercharge your social media presence and develop a social media content marketing plan for 1-3 platforms of your choosing.
Features & Benefits
- competitive research
- strategy & action plan development
- optimal post types & frequency analysis
- Monthly reporting
Blog Development Starter Kit
70
/mo package price starts atImprove your website’s blog content, post frequency, and consistency, or create a new blog and blogging strategy suited to your audience personas and SEO strategy.
Features & Benefits
- Persona development or review
- customer, audience, and competitor research
- blog post topic suggestions
- action plan & post schedule creation
step 3
Set goals and metrics you want to track in the short & long term
Goals are the outcomes you expect to result from your support plan membership. For example, “I want to improve our site design to compete with X rival company”.
Define goals, metrics, milestones, and datapoints to track for your business and website over time. Plan goals are fully customizable and can be updated and changed over time.
step 4
Build your tiger team
A tiger team is a specialized, cross-functional team dedicated to your success. You have the flexibility to decide exactly what team member roles are most important for you to have regular access to, so you can build the knowledge base that fuels your business.
Based on your needs, you will select one or more of the following roles, specifying how intensely you plan on using each role, and the level of availability you expect from each team member:
Web Developer
Web developers create and maintain websites. They are also responsible for the site’s technical aspects, such as its performance and capacity.
System Administrator
System administrators manage and maintain the web server and the programs and process that run on them, so that developers can focus on building new programs or fixing old ones, and so users can focus on using them.
Web Designer
Web designers plan, create and code internet sites and web pages, many of which combine text with sounds, pictures, graphics and video clips.
Business Strategist
Business strategists develop functional strategies designed to reach business goals and improve profit for a company. Commonly this involves consulting work, and acting as a support resource to the business.
Digital Marketer
Digital Marketers help plan and execute all web, SEO/SEM, database marketing, email, and social media marketing campaigns. They are constantly brainstorming new and creative growth strategies through digital marketing.
Data Analyst
A data analyst collects and stores data on sales numbers, market research, logistics, linguistics, or other behaviors. They bring technical expertise to ensure the quality and accuracy of that data, then process, design, and present it in ways to help businesses make better decisions.
UX/UI Designer
User Experience designers work to create an optimal experience for the user when they interact with a digital product. User Interaction designers are primarily concerned with how a user navigates through a digital product. In combination these two skills help to create targeted web mockups, prototypes, and eye-catching designs.
Social Media Manager
A Social Media Manager works to develop and implementing a social media strategy designed to increase your online presence and improve your marketing and sales efforts. While giving your brand a personalized touch that your customers are sure to fall in love with.
Web Technology Consultant
Web consultants are usually junior to senior level developers. They are tasked with interviewing clients to learn more about their online needs and find out what they want from their website.
step 5
Submit your form and get an instant Membership Quote
Your dedicated project manager will use the information in your form to provide you with an estimated maximum monthly membership fee.
step 6
Attend your scheduled onboarding meeting
Meet your dedicated project manager, get help customizing your plan (if needed), ask questions, and learn about their proposed strategy for your plan.
step 7
Pay your first monthly membership fee
Pay your first monthly membership fee
Your dedicated project manager will help connect you with our billing department to complete your payment setup.
To allow for maximum flexibility while ensuring we’re consistently working towards your goals, you’ll only be asked to pay 30% of the estimated monthly cost to fund your account at the beginning of each month.
When your account reaches 12% of its remaining balance, we will notify you that it’s time to top up your account funds. You may add funds to your account at any point during the month in order to keep things running smoothly. If your account reaches 0% of its remaining balance we will notify you, and all work or project requests will be halted until your account funds have increased.
step 8
Kick-off work with your project manager and dedicated tiger team
Your project manager will be in touch to confirm project kickoff.
Congratulations- you’re on your way to getting More Seconds back in your day! We’ll take things from here…
you can complete your Support Plan Form with as little or as much detail as you like:
Seeking more guidance to get you where you need to go?
Let your dedicated project manager help you customize your plan during your onboarding meeting, or choose from one of our pre-set plans.
Like to be in control of details?
Specify every single aspect of your plan: from team members to hours to responsiveness levels by role and much more.
Support Plan Examples Trust Signals
